Meet Our Staff
Bill Moore
Executive Director, Chair of the Board
Bill Moore is the CEO & President the of Project New Hope Inc. Served in the United States Air Force as a Crash, Rescue, Firefighter from 1976 to 1980. He earned a bachelor of science in liberal studies and a master’s in Rehabilitation Counseling from Assumption College. Prior to starting PNH, Bill worked for the Commonwealth of Massachusetts. He retired in 2007.

Rick Cehon
Treasurer
Rick Cehon serves as the Treasurer for Project New Hope Inc., where he provides strategic financial oversight and supports the organization’s mission of serving Veterans and military families with integrity and fiscal responsibility.
Rick is a Program Manager at Fidelity Investments and serves as a part-time professor at Assumption University in Worcester, Massachusetts. He holds a Master of Science in Information Technology from Clark University and a Bachelor of Arts from Assumption College.
Deeply committed to community service, Rick has been actively involved in numerous local organizations. He is the current Scoutmaster for Boy Scout Troop 123 and previously served as Chair of the Leicester Town Administrator Search Committee in 2013. His leadership extends to the arts as the former President of both the Leicester Town Band, Inc., and the Leicester Community Music School.
Rick resides in Leicester, Massachusetts with his wife and two sons. His dedication to service, both professionally and personally, reflects the core values of Project New Hope Inc. and strengthens the organization’s commitment to excellence and accountability.

CAPT Robyn Coons, DrPH, LICSW, BCD
Assistant Treasurer & Internship Coordinator, Project New Hope Inc.
Northeast Regional Social Worker, United States Public Health Service
Federal Bureau of Prisons
CAPT Robyn Coons, DrPH, LICSW, BCD, serves as the Assistant Treasurer and Internship Coordinator for Project New Hope Inc., contributing her experience in behavioral health, public service, and nonprofit governance to the organization’s mission.
An officer in the United States Public Health Service (USPHS), CAPT Coons currently serves as the Northeast Regional Social Worker for the Federal Bureau of Prisons. Her leadership and clinical expertise are grounded in a strong academic background, holding a Doctor of Public Health (DrPH) and a master’s degree in social work.
CAPT Coons is board certified and licensed at the independent clinical level, with a distinguished career dedicated to serving vulnerable populations through a combination of direct care, public health strategy, and interagency collaboration.
Her commitment to supporting the health and well-being of Veterans, Service Members, and their families aligns closely with the values of Project New Hope. Through her role on the Board of Directors, she helps ensure fiscal accountability and facilitates meaningful internship opportunities that expand the organization’s impact.

Patty Moore
Assistant Treasurer
Patty Moore has worked at Arbor Counseling Services for the past 11 years as administrative assistant. Her father served in the United States Navy. Patty takes great pride in helping Veterans and their families.

Anne Treadwell
Assistant Treasurer
Anne Treadwell has served on the Board of Directors since 2017. Anne is a Registered Nurse, Graduating from Excelsior College in Albany NY with Associates in Nursing and a Bachelor’s In Science from Worcester State. Anne has been working as a LPN at a Federally Qualified Health Center since 2015. Anne grew up in Worcester and loves giving back to her community.
Anne is married to a Marine Veteran who served during Operation Iraqi Freedom 2003 as an AAV mechanic.

Nick Treadwell
Assistant Treasurer
Nick Treadwell serves on the Board of Directors since 2017. Nick is a Commercial Truck Driver and served five years in the U.S.M.C. from 1999 to 2003 AAV Mechanic. Nick served in Operation Iraqi Freedom in 2003 with the 24th MEU (SOC). Nick enjoys giving back to his fellow Vets and their families.

Sergeant Major Tracy A. Linch, USMC (Ret.)
Assistant Treasurer
Sergeant Major (Ret.) Tracy A. Linch brings more than 30 years of distinguished service in the United States Marine Corps to his role with Project New Hope Inc. Throughout his career, he served in all four Marine Corps Infantry Divisions and held joint assignments with coalition Special Forces under the Marine Corps Special Operations Command. His extensive operational experience includes multiple combat deployments to Iraq, Afghanistan, and Kosovo, as well as deployments throughout Asia, the Pacific theater, and the Mediterranean Sea.
SgtMaj Linch’s personal decorations include the Legion of Merit, two Bronze Star Medals, and two Purple Heart Medals in recognition of wounds sustained in combat. He has also received the Navy and Marine Corps Commendation Medal with Combat “V” for valor, the Combat Action Ribbon with Gold Star in lieu of a second award and wears the Marine Corps Parachutist Insignia.
Following his retirement from active duty, SgtMaj Linch continues to serve the next generation as the Marine Instructor for the Marine Corps JROTC Program at Assabet Valley Regional Technical High School in Marlborough, Massachusetts.
He resides in Spencer, Massachusetts with his wife, Jennifer. His unwavering commitment to service and leadership makes him a valuable member of the Project New Hope Board of Directors.

Donna Moore
Co-Founder & Board Member, Project New Hope Inc.
Donna Moore serves as Co-Founder and Board Member of Project New Hope Inc., a nonprofit dedicated to supporting Veterans, Service Members, and their families. Since the organization’s inception, Donna has been a guiding force behind its mission, known for her compassion, tireless dedication, and ability to uplift those around her.
Often referred to as the heart of Project New Hope, Donna brings personal warmth and an infectious energy to every event, retreat, and volunteer initiative she helps coordinate. Her leadership and presence have been instrumental in fostering the welcoming and supportive environment that defines the organization.
Donna brings over three decades of professional experience to her role, having worked for more than 30 years at Reliant Medical Group in the Occupational Health Department. Her background in healthcare and strong organizational skills have proven invaluable to the success and growth of Project New Hope’s outreach efforts.
Beyond her service to the organization, Donna takes the greatest pride in her role as a mother and grandmother. She is the proud mother of three children, including Erin Moore, a Massachusetts Air National Guard veteran who served in support of Operation Enduring Freedom in 2015–2016. Donna is also a loving grandmother to seven grandchildren who brings immense joy to her life.
Her unwavering commitment to family, community, and the veteran population continues to shape the spirit and impact of Project New Hope Inc.

Colonel Tom Stewart, (Ret.)
Colonel (Ret.) Tom Stewart brings over 31 years of distinguished military service to his role on the Board of Directors at Project New Hope Inc., including combat leadership as an Infantry Battalion Commander in Afghanistan. His experience in leadership and strategic operations informs his continued dedication to supporting Veterans and military families.
Tom currently serves as the Associate Dean of Graduate & Professional Studies at Nichols College, where he has also taught as an Assistant Professor of Leadership. He holds a Master of Strategic Studies from the U.S. Army War College and an MBA from Nichols College.
Having personally witnessed the transformative impact of Project New Hope’s programs; Tom is committed to giving back to the Veteran community through his board service. His leadership, insight, and passion for service are valuable assets to the organization’s mission.

Jeff Berthiaume
Jeff Berthiaume is an account executive in the HR software industry. He lives in Leicester with his wife Tammy and their two daughters. He volunteered on the Personnel Board in Leicester from 2011 to 2013, the Town Administrator Search Committee in 2013 and currently on the Leicester Boy Scout Troop 123 Board of Review. Jeff holds a Bachelor of Science degree in Business Administration from Worcester State University.

Kevin Shaughnessy
Kevin Shaughnessy is a resolute advocate for Veterans and a valued member of the Board of Directors and Advisory Board at Project New Hope Inc. A native of Worcester, Massachusetts, Kevin enlisted in the United States Air Force after high school, serving honorably for four years as a Security Specialist in England and northern Maine.
Following his military service, Kevin built a successful civilian career spanning over two decades. He spent 14 years with ADT Security Systems, working in Worcester, San Diego, and Providence, and later held various leadership roles at National Grid from 1996 until his retirement in 2022.
Kevin holds a bachelor’s degree in business management from Assumption University, earned in 1992. Now semi-retired, he continues to contribute professionally as a part-time consultant with an engineering firm.
In addition to his role at Project New Hope, Kevin serves as the Adjutant of Vernon Hill American Legion Post 435 in Worcester. He is actively engaged in volunteer efforts supporting the veteran community and enjoys traveling, golfing, and gardening in his free time.
A nonprofit seeks community members who are willing to advise the nonprofit, particularly those with expertise in areas that the nonprofit’s staff or governing board members do not have. Nonprofits are required by law to have governing boards, but not advisory boards.
An advisory board functions like a committee of the formal board but without legal responsibilities. Formed to give advice and recommendations to a nonprofit’s governing board and management, an Advisory Board works toward a specific goals like fund raising, technical assistance, assessment of a program’s impact and serving as a public advocate for the organization.
Advisory Board Members
- Kim Shepherd
- Steven Brady
- Tim Maloney
- Debra Allor
- Cheryl Cooney
- David Camosse
- Martha Odone
- Angela Snell
- Stephen Dadah
- Rosie Fayard
- Tracy Linch
- Jennifer Linch
- David Allor
Worcester Office

Susan Wilder
Executive Assistant to the President & CEO, Project New Hope Inc.
Susan Wilder serves as the Executive Assistant to President & CEO William H. (Bill) Moore at Project New Hope Inc., bringing over 35 years of experience in the healthcare field. Her extensive background includes expertise in HIPAA compliance, privacy management, and provider and patient relations, making her a strong advocate for clarity, confidentiality, and compassionate care.
Susan’s exceptional organizational abilities, diligence, and structured approach make her an essential part of the executive leadership team. Her support helps ensure that day-to-day operations run smoothly and that the mission of serving Veterans and their families remains front and center.
Outside of her professional responsibilities, Susan enjoys traveling and treasures the time spent with her grandchildren. She honors the memory of her late husband while continuing to find joy and fulfillment in her work and family life.

Caisse Moore
Retreat Host (Per Diem), Project New Hope Inc.
Caisse Moore serves as a per diem Retreat Host and Holistic Host for Project New Hope Inc., where she helps create a welcoming, supportive environment for Veterans and their families participating in retreats. Her compassionate nature and commitment to service make her a valuable member of the team.
Caisse holds an Associate Degree in Human Services from Quinsigamond Community College and currently works full-time as a Fiscal Administrator for the Worcester County District Attorney’s Office.
With deep family ties to military service, Caisse brings a personal sense of gratitude and purpose to her role at Project New Hope. She is enthusiastic about helping others and is honored to contribute to the organization’s mission of healing and support for those who have served.

Patty Moore
Office Assistant & Retreat Host, Project New Hope Inc.
Patty Moore serves as both an Office Assistant and Retreat Host for Project New Hope Inc., where she brings compassion, dedication, and a strong background in wellness to support the organization’s mission of healing and service.
With over 15 years of experience in Behavioral Health administration, Patty made the decision to further her commitment to holistic care by pursuing certification as a practitioner in energy healing. Today, she operates her own wellness practice and continues to share her skills with both the military community and others facing the challenges of mental health and emotional strain.
In addition to her professional endeavors, Patty is a committed volunteer, generously giving her time and talents to support Veterans and Service Members. Her work reflects a deep personal calling to help others heal, grow, and find renewed hope.

Marcia Robidoux
Pantry Assistant, Project New Hope Inc.
Marcia Robidoux joined Project New Hope Inc. in 2024 as Pantry Assistant and van driver, bringing with her a strong work ethic and a heartfelt commitment to service. After retiring from a successful career in the food industry in 2023, Marcia sought a new purpose through volunteerism—quickly becoming a valued member of the team through her reliability, compassion, and dedication.
In her role, Marcia plays an essential part in ensuring that food and supplies reach Veterans and their families with dignity and care. Her contributions directly support the organization’s mission to meet the basic needs of those who have served.
Outside of work, Marcia enjoys spending meaningful time with her husband and close friends. She finds deep fulfillment in giving back to the Veteran community and is proud to be part of an organization that honors service through action. Her generous spirit and sense of purpose continue to make a lasting impact.

Shelby Frysinger
Case Manager, Project New Hope Inc.
Shelby Frysinger serves as the Case Manager for Project New Hope Inc.’s Connecting the Dots program, where she provides individualized support to Veterans and their families navigating complex systems of care, benefits, and community resources.
Shelby holds a Master of Social Work (MSW) from Westfield State University and a Bachelor of Science in Psychology from Worcester State University. Her academic background is complemented by over a decade of lived experience as a Military spouse. Having supported her husband—an Army National Guard Combat Medic—through multiple deployments, Shelby brings both professional expertise and personal insight to her work.
Her compassionate nature, strong advocacy skills, and commitment to Veteran well-being make her an invaluable part of the Project New Hope team. Shelby is dedicated to helping Veterans and their families overcome barriers, access essential services, and build a foundation for lasting stability and success.

Debbie Erickson
Operations Manager, Project New Hope Inc.
Debbie Erickson serves as the Operations Manager at Project New Hope Inc., where she plays a key role in ensuring the smooth coordination of daily operations and the successful delivery of programs that support Veterans and their families.
Debbie is the widow of a U.S. Marine Corps Veteran and the proud mother of two daughters. While raising her family, she owned and operated a successful daycare business, bringing strong leadership, organizational skills, and a deep commitment to care and service.
She began volunteering with Project New Hope in 2018, taking on the role of Sully’s Veterans Food Pantry Manager. Her dedication and firsthand leadership were instrumental in the pantry’s growth and ongoing success. In recognition of her tireless efforts and commitment to the mission, Debbie was appointed full-time Operations Manager in September 2023.
Outside of her role at Project New Hope, Debbie enjoys spending time with her family and their dogs. Her steadfast dedication to serving the Veteran community continues to embody the values and spirit of the organization.
Westfield Office

Amy Blanchard
Office Assistant, Project New Hope Inc.
Amy Blanchard serves as an Office Assistant at Project New Hope Inc.’s Westfield office, where she brings compassion, reliability, and a strong commitment to service. A devoted mother of five, Amy began her journey with Project New Hope as a volunteer in October and quickly became an integral part of the team.
Her dedication to supporting Veterans and military families is evident through her work in both the office and Sully’s Food and Baby Pantry, where she consistently goes beyond to meet the needs of the community.
Amy’s cheerful outlook, willingness to help wherever needed, and genuine care for others embody the mission of Project New Hope. She is a valued member of our team, and her continued contributions make a meaningful difference in the lives of those we serve.

Barbara Sirkissoon
Office Assistant, Project New Hope Inc.
Barbara Sirkissoon serves as an Office Assistant at Project New Hope Inc., bringing a keen sense of dedication, compassion, and professionalism to her role. A proud spouse of a U.S. Army Veteran, Barbara is deeply connected to the military community through her family, which includes two daughters, a son-in-law, a brother, and numerous relatives who have all served.
With over 28 years of experience in the private sector, Barbara transitioned to freelancing from home following the COVID-19 pandemic. Her career has equipped her with a diverse skill set and strengthened her abilities in communication, organization, and relationship-building.
Barbara’s experiences as a military spouse have shaped her understanding of the unique challenges faced by Veterans and their families. She remains actively engaged in her local military community, volunteering her time in support of those who serve. Her commitment and steady presence make her a valued member of the Project New Hope team.
Outside of work, Barbara enjoys life with her beloved black Labrador and cat, and finds immense joy in family, service, and community.